Customer Satisfaction Survey Results

At Shield Technologies we take the opinions and experiences of our customers very seriously, and are now taking this one step further by producing a regular customer service survey.

Future survey results will be published monthly on our website and quarterly in our newsletter.

Customers were asked to rate the following out of a possible 10, 1 being a low rating and 10 being the best:

AUGUST 2010

Rate the speed of our response to your request?
Result 9.24

Rate the competence of our support team?
Result 9.24

Rate the friendliness of Shield Support?
Result 9.18

Was your issue resolved first time? Yes/No
94% YES

July 2010

Rate the speed of our response to your request?
Result 9.57

Rate the competence of our support team?
Result 9.64

Rate the friendliness of Shield Support?
Result 9.43

Was your issue resolved first time? Yes/No
100% YES

June 2010

Rate the speed of our response to your request?
Result 9.57

Rate the competence of our support team?
Result 9.71

Rate the friendliness of Shield Support?
Result 9.86

Was your issue resolved first time? Yes/No
71% YES

May 2010

Rate the speed of our response to your request?
Result 9.23

Rate the competence of our support team?
Result 9.54

Rate the friendliness of Shield Support?
Result 9.46

Was your issue resolved first time? Yes/No
100% YES

April 2010

Rate the speed of our response to your request?
Result 9.00

Rate the competence of our support team?
Result 9.75

Rate the friendliness of Shield Support?
Result 9.75

Was your issue resolved first time? Yes/No
100% YES

March 2010

Rate the speed of our response to your request?
Result 9.29

Rate the competence of our support team?
Result 9.43

Rate the friendliness of Shield Support?
Result 9.43

Was your issue resolved first time? Yes/No
100% YES

February 2010

Rate the speed of our response to your request?
Result 9.71

Rate the competence of our support team?
Result 9.29

Rate the friendliness of Shield Support?
Result 9.57

Was your issue resolved first time? Yes/No
71% YES

January 2010

Rate the speed of our response to your request?
Result 9.38

Rate the competence of our support team?
Result 9.88

Rate the friendliness of Shield Support?
Result 9.88

Was your issue resolved first time? Yes/No
100% YES