SAFETY NET – ONGOING IT SUPPORT FOR BUSINESS
Safety Net ongoing IT support takes the headache out of IT and enables you to get on with what you do best…running your business.
After all, your business needs as little downtime as possible; and it needs an IT system that works for you.
Our objective is to provide you with the highest levels of proactive IT support, which give you:
Reduce downtime with unlimited remote support, remote accessing your machines to fix problems without sometimes lengthy site visits. You will also benefit from guidance over the telephone, which will reduce downtime further.
Priority with 2-hour response times on your servers. In the event of a complete system outage priority is given to your server over everything else, so that you can be back up and running as quickly as possible.
Regular support request updates by email with our IT support ticket system. Logging all support requests ensures they are dealt with in an effective and timely manner. You will automatically be updated by email throughout the life cycle of your ticket as well as having the ability to log into the system yourself.
Always know your data is backed up with daily backup checks to ensure that your data is safely copied. Random files will also be periodically restored for testing. All of this will reduce the risks to your data.
Immediate diagnosis with 24/7 monitoring. If your server goes offline we will be notified and will be able to start the process of diagnosis immediately – we could even fix it before you notice there’s a problem!
Systems running at their optimum level with 24/7 monitoring of system resources. If server sources run low your whole system will slow down. Our notifications mean that we can act on these resource problems before they start affecting your business.
Reduce costs to your business with Preventative Maintenance checks. A weekly “service” on your server means that degradation on components such as hard drives can be detected before they become major failures.
Alleviate disruption with out of hours server security and operating system updates. Most updates require a server restart; these updates can be scheduled to run automatically during the night so that the restart does not affect your business.
As a client of Shield Technologies you will also benefit from a 15% discount on all on-site support, installations and projects. We also provide consultancy free of charge on any projects you wish us to be involved such as building a new database, purchasing new mobile phones or deploying a VOIP telephone system. Having your IT support company involved in these processes will ensure that all systems will be fully compatible as well as the added benefit of having a “techy” on hand to decipher any jargon.
Take a look at what our customers have to say about their experiences here
If you would like to find out how we can help to optimise your IT systems contact us here or call 01733 302903.
For a more as and when approach to IT support take a look at our Pay As You Go IT support.
