Customer Satisfaction Survey Results - August 2010 (Rated out of 10) - Rate the speed of our response to your request 9.24 - Rate the competence of our support team 9.24 - Rate the friendliness of Shield Support 9.18 - Was your issue resolved first time - 94% YES

IT SUPPORT SERVICE – SAFETY NET


Safety Net is an IT support service for business, proactive in keeping your systems running and your business operating.  It’s a bit like having your own IT department, but at a fraction of the cost!

We run regular preventative maintenance checks on your server (and PCs) and update latest security and operating system patches, out of normal business hours to ensure minimum disruption.

Secure, remote IT support enables us to assess and fix problems by logging on to your system from any location, eliminating the need for site visits and the associated downtime.  It’s all about getting your IT system operating at 100% efficiency again as quickly as possible.

A Safety Net agreement also provides you with free telephone support and will guarantee you a 4-hour response on servers and an 8-hour response on PCs.

Follow this link if you would like further information on our IT support packages.

Here’s a reminder of what your business will get from Safety Net: