Archive for 'Winter 2010' Category
Welcome
Welcome, it seems like just a few weeks since I was writing for the winter 2009 newsletter, yet a whole year has passed. 2010 has been a great year for Shield with more local businesses benefiting from our Safety Net IT support than ever before and another new member of staff on board; I trust [...]
Customer Survey Results
Customers were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best: The speed of our response to your request 9.56 The competence of our support team 9.69 The friendliness of our support team 9.74 Was your issue resolved first time? 92%
Will Social Networking Replace Email?
There are some who believe that the growth in the use of social networks could spell the demise of email. We have been having a look at the arguments from both camps so that we can nail our colours to the mast! Those who believe that social network sites such as Facebook and Twitter will [...]
Company Profile – Green Wheels Cycles
GreenWheel Cycles is Peterborough’s newest premier cycling centre with the city’s first and only in house pro-fitting centre. Stocking a large range of children’s, hybrid, mountain and the ultimate range of road and time trial bikes, we are able to accommodate every customer. As a partner store for the UK’s number one provider of tax-free [...]
Working from Pen Drives
Pen drives are a great way of saving and transporting files and folders. Often we find that users will work from the files on pen drives which can cause problems. We would recommend that pen drives are used for transportation and storage only, when making changes to files use your computer rather than the pen [...]
Email Broadcasting
In recent months a number of customers have contacted us about email broadcasting software. Since the inception of our newsletter we have used a number of different products and have finally found one that we are happy with on price, reporting and appearance. Here are a few of the products we have found and used [...]
Working From Home
With Christmas holidays now in our thoughts it’s a good opportunity to consider how your office is manned over the Christmas period or indeed, should we suffer the same kind of winter as the last. Working from home or a location other than your office is now more effective than ever, not only can you [...]
Shield’s Big Wigs Challenge Comes to an End
On 9th November representatives of Shield Technologies attended a presentation evening hosted by Sue Ryder Care at Thorpe Hall Hospice. The event was attended by all the businesses to complete the Big Wigs challenge where the final totals were announced and awards given for Charity Entrepreneur of the Year, Sue Ryder Care Ambassador of the [...]
A ‘Neat’ Referral
Over the last couple of months we have given away a number of cheques for £100; these cheques are for referrals we have received which have resulted in a new Safety Net customer. One such cheque was recently handed over to Neil Baird, Managing Director of Neat Electrical. He gave us a referral earlier on [...]
Customer Profile – PPS Print
PPS have been providing high quality design and print for business for more than 35 years, printing for some of the largest companies and organisations in the area. It is now more important than ever to create a strong first impression; PPS spend time listening to our customers’ requirements in order to better understand how [...]
