Archive for 'Company News' Category
Another Satisfied Customer
After taking over the IT support for Insurewise in Peterborough in June 2011, this is what Managing Director Neil McCulloch had to say. “Since moving IT Service providers we have found Shield Technologies a breath of fresh air with their approach to our IT needs…….” You can read the full case study here. [...]
How to reduce the risk of pc infections
Did you know only 3% of today’s security problems are traditional viruses? Viruses are created by computer programmers. Perhaps to demonstrate their skills or eager students seeking admiration for their peers, more often viruses are created by cyber-criminals. Designed to copy personal data such as passwords or credit card details or to use your internet [...]
Service Levels in July
In July all of the customers who completed a satisfaction survey said that their issue was fixed first time and rated our support team 10 out of 10 for competence. During the month customers were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best: [...]
Look at the Service Levels you can get with Shield
Junes customer satisfaction survey results are in. During the month customers were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best: The speed of response to your request – 9.76 The competence of our support team – 9.88 The friendliness of our support team [...]
Important Virus Update
Over recent weeks we have removed a number of the same type of virus. Following some information provided other and investigation we believe this virus may be coming from Hotmail or an advert on the Hotmail website. If your machine has been infected with this virus you will be unable to run any programs and [...]
Performance Results – May
It is important for you to know how we are performing both in respect of customer service and performance. To make this as clear as possible here you will find our performance results for last month. Full Survey Results Our customers were asked to rate the following out of 10 (1 being the lowest) The [...]
Can Cloud Solutions Really Help my Business
Having a good understanding of Cloud Technology and how it could work for your business as well as the associated risks will mean you are better able to make decisions about this new and radical form of computing. What is cloud computing? Essentially cloud computing is internet based computing. The “cloud” is the internet, so [...]
Latest Survey Results
Aprils customer satisfaction survey results are in. During the month customers were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best: The speed of response to your request – 9.91 The competence of our support team – 9.73 The friendliness of our support team [...]
It is Easier than Ever to Raise a Support Request with Shield Technologies
Hanging on the phone waiting to log an IT problem with your support company isn’t fun. After all, you’ve already got the fall out from the system failure to deal with – and now you’re tied up trying to speak to someone. That is why we have brought in some powerful new software, which makes [...]
Beware the Virus Telephone Scam
These scams have been doing the rounds for a couple of years; they seem to have recently become more prolific. The Scam The scammers contact you by telephone; they tell you they are calling from a variety of different companies including Skype and Microsoft. They tell you that your computer has a virus and they [...]
