Archive for 'Company News' Category
More satisfied customers
If you didnt see the comment recently made by Neil Watson at Renaissance Property Management on one of our issue resolved surveys here it is “To these guys, 9-5 was just a pop song! Reported at 7.30am, being worked on at 7.45am, resolved before our office opened. Shield don’t pay lip service to customer service, [...]
We Have Moved
Our office move has now been completed. On Thursday last week the move began and was completed, bar the shouting, by close of business on Friday. You will now find us at Unit 2 Swan Court, Forder Way, Hampton, Peterborough, PE7 8GX. If you do visit us at anytime, give us a call before hand [...]
August Service Levels
In August customers were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best: The speed of response to your request – 9.96 The competence of our support team – 9.92 The friendliness of our support team – 9.84 Was your issue resolved first [...]
Get you free report here
If IT is a minefield to you, asking the right questions of a potential IT support provider may also have you spinning. Armed with our FREE report “11 Questions you must ask before appointing an IT support provider” you will be able to gather the information you need to choose an IT support provider that [...]
Shield are on the move
“Again?” I hear you say, frighteningly we have been in our current premises in Fengate for almost 2 years! The new office in Hampton is a more central location within the city and in turn a more central location for our customers. It is also a much more suitable setting for our business with room [...]
Another Satisfied Customer
After taking over the IT support for Insurewise in Peterborough in June 2011, this is what Managing Director Neil McCulloch had to say. “Since moving IT Service providers we have found Shield Technologies a breath of fresh air with their approach to our IT needs…….” You can read the full case study here. [...]
How to reduce the risk of pc infections
Did you know only 3% of today’s security problems are traditional viruses? Viruses are created by computer programmers. Perhaps to demonstrate their skills or eager students seeking admiration for their peers, more often viruses are created by cyber-criminals. Designed to copy personal data such as passwords or credit card details or to use your internet [...]
Service Levels in July
In July all of the customers who completed a satisfaction survey said that their issue was fixed first time and rated our support team 10 out of 10 for competence. During the month customers were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best: [...]
Look at the Service Levels you can get with Shield
Junes customer satisfaction survey results are in. During the month customers were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best: The speed of response to your request – 9.76 The competence of our support team – 9.88 The friendliness of our support team [...]
Important Virus Update
Over recent weeks we have removed a number of the same type of virus. Following some information provided other and investigation we believe this virus may be coming from Hotmail or an advert on the Hotmail website. If your machine has been infected with this virus you will be unable to run any programs and [...]
