Shield technologies » Company News

January Customer Satisfaction Results

cswindale — Wed, 01 Feb 2012 14:07:18 +0000

In January 2012 after every support request was resolved the customer was asked to complete a short questionnaire. They were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best:

The speed of response to your request – 9.90

The competence of our support team – 10

The friendliness of our support team – 10

Was your issue resolved first time – 100% Yes

Snow may be on the way!

cswindale — Wed, 01 Feb 2012 10:57:29 +0000

With the experience of the last couple of winters still fresh in our minds, this part of the country knows only too well how snow can disrupt our businesses and cost thousands of pounds.

This winter your business can run efficiently even when your employees cannot make it into the office, with the ability to log onto their work pc remotely users can be as productive at home as they can in the office.

There is lots of software on the market, some of which is free, which means that users can log on to their machines from anywhere, below are just a small number.

www.logmein.com – Log Me In Free
www.gotomypc.com – 30 day free trial
www.teamviewer.com – Free

At Shield Technologies we use and recommend Log Me In, we find it to be safe and reliable and for the purposes of remote accessing a machine in the office this software is free.

If you would like to discuss the ways in which your employees can be productive, even when they are not in the office, email
sales@shieldtechnologies.co.uk or call 01733 302903.

Switch it off and on again

cswindale — Thu, 19 Jan 2012 10:49:59 +0000

Most of us have been told at one time or another “switch it off and on again” by our IT support department or provider.

Many believe this process of rebooting a machine is an IT myth or just a way to buy your IT support Technician some time like this!

It’s not magic but it does work.

Here’s how; the inside of a windows computer is full of microchips which control the functions of the machine. These processes can occasionally get stuck in a loop and stop working. The process can be anything from printing to something major such as a completely frozen system.

Rebooting your computer, will, in many cases clear the process that is stuck and close any programs running in the background and in turn can resolve the problem.
So the next time you are advised to switch your computer off and on again you know the reason why!

Dont let bad weather disrupt your business

cswindale — Thu, 12 Jan 2012 10:14:18 +0000

Over the last couple of years we have got in touch when Peterborough has been ankle deep in snow to tell you about the ways your business can run, unaffected when the bad weather hits. This year, I decided that you probably need this information before we have any snow (we dont call ourselves your proactive IT support for nothing!). With the experience of the last couple of winters still fresh in our minds, this part of the country knows only too well how snow can disrupt our businesses and cost thousands of pounds.

There is lots of software on the market, some of which is free, which means that users can log on to their machines from anywhere, below are just a small number.

www.logmein.com – Log Me In Free
www.gotomypc.com – 30 day free trial
www.teamviewer.com – Free

At Shield Technologies we use and recommend Log Me In, we find it to be safe and reliable and for the purposes of remote accessing a machine in the office this software is free.

If you would like to discuss the ways in which your employees can be productive, even when they are not in the office, email
sales@shieldtechnologies.co.uk or call 01733 302903.

December customer satisfaction results

cswindale — Tue, 03 Jan 2012 10:19:22 +0000

In December 2011 customers were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best:

The speed of response to your request – 9.88

The competence of our support team – 9.94

The friendliness of our support team – 9.94

Was your issue resolved first time – 100% Yes

Novembers Customer Satisfaction Results

cswindale — Tue, 13 Dec 2011 13:01:48 +0000

In November customers were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best:

The speed of response to your request – 9.81

The competence of our support team – 9.69

The friendliness of our support team – 9.69

Was your issue resolved first time – 94% Yes

Referral Rewards

cswindale — Thu, 03 Nov 2011 14:04:58 +0000

We believe that good service is worth shouting about, so naturally we hope that you’ll be telling your friends in the business world about the IT support from Shield Technologies.

We also believe that one good turn deserves another, so for every referral that results in a support contract of at least 5 pc’s and 1 server we will say Thank You with a cash reward of £100.

In simple terms, your recommendation helps us to secure a monthly IT support contract; we give you £100 cash upon the completion of their third month under contract.

Of course, we‘re happy for you to pass on as many referrals as you wish!

A cheque was recently handed over to Neil Baird, Managing Director of Neat Electrical. He passed us a referral earlier on this year for a business that he thought would benefit from our Safety Net IT support. Neil had already told the business in question about Shield Technologies and how we help many businesses across Peterborough with the smooth running of their IT systems.

The business signed up to Safety Net and once they had completed their third month we handed over £100 to Neil. Neil said “Mark and his team do a great job for many local businesses and I have often referred other businesses to them, the £100 is a nice thank you but the reason I refer to Shield is simply because they offer a great service to their customers”.

If you know of a business who would benefit from pro active IT support provide them with our contact details and ask them to get in touch. Dont forget to tell them to mention your name when they call.

Another great month for customer satisfaction

cswindale — Wed, 02 Nov 2011 10:44:27 +0000

In October customers were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best:

The speed of response to your request – 9.86

The competence of our support team – 9.95

The friendliness of our support team – 10

Was your issue resolved first time – 100% Yes

What is IT support worth without guarantees

cswindale — Tue, 18 Oct 2011 10:06:33 +0000

Not much!

And that is why Shield Technologies’ offer this outstanding Money Back Guarantee.

A years free IT support if we don’t hit our guarantees!

We guarantee to respond to your server issues within 3 working hours, and to your PC issues within 6 working hours.

And if we fail to respond to your issue within these tight timeframes, you will receive a whole years free IT support on the machine we failed to respond to in time.

“There has to be a catch”, we hear you cry…

And here it is.

We don’t fail. Simple. When your business systems are under threat, or your IT is letting you down, we respond fast, and we fix your problems fast too.

If your business relies on super-efficient IT systems that don’t let you down, contact us today or call us on 01733 302903.

Are you this satisfied with your IT support?

cswindale — Thu, 06 Oct 2011 11:58:12 +0000

In September customers were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best:

The speed of response to your request – 9.86

The competence of our support team – 9.86

The friendliness of our support team – 9.86

Was your issue resolved first time – 100% Yes

To find out how you can benefit from this high level of service call 01733 302903 now or contact us