Archive for 'Company News' Category
January Customer Satisfaction Results
In January 2012 after every support request was resolved the customer was asked to complete a short questionnaire. They were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best: The speed of response to your request – 9.90 The competence of our support [...]
Snow may be on the way!
With the experience of the last couple of winters still fresh in our minds, this part of the country knows only too well how snow can disrupt our businesses and cost thousands of pounds. This winter your business can run efficiently even when your employees cannot make it into the office, with the ability to [...]
Switch it off and on again
Most of us have been told at one time or another “switch it off and on again” by our IT support department or provider. Many believe this process of rebooting a machine is an IT myth or just a way to buy your IT support Technician some time like this! It’s not magic but it [...]
Dont let bad weather disrupt your business
Over the last couple of years we have got in touch when Peterborough has been ankle deep in snow to tell you about the ways your business can run, unaffected when the bad weather hits. This year, I decided that you probably need this information before we have any snow (we dont call ourselves your [...]
December customer satisfaction results
In December 2011 customers were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best: The speed of response to your request – 9.88 The competence of our support team – 9.94 The friendliness of our support team – 9.94 Was your issue resolved [...]
Novembers Customer Satisfaction Results
In November customers were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best: The speed of response to your request – 9.81 The competence of our support team – 9.69 The friendliness of our support team – 9.69 Was your issue resolved first [...]
Referral Rewards
We believe that good service is worth shouting about, so naturally we hope that you’ll be telling your friends in the business world about the IT support from Shield Technologies. We also believe that one good turn deserves another, so for every referral that results in a support contract of at least 5 pc’s and [...]
Another great month for customer satisfaction
In October customers were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best: The speed of response to your request – 9.86 The competence of our support team – 9.95 The friendliness of our support team – 10 Was your issue resolved first [...]
What is IT support worth without guarantees
Not much! And that is why Shield Technologies’ offer this outstanding Money Back Guarantee. A years free IT support if we don’t hit our guarantees! We guarantee to respond to your server issues within 3 working hours, and to your PC issues within 6 working hours. And if we fail to respond to your issue [...]
Are you this satisfied with your IT support?
In September customers were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best: The speed of response to your request – 9.86 The competence of our support team – 9.86 The friendliness of our support team – 9.86 Was your issue resolved first [...]
