Archive for 'Company News' Category
A bumper survey result for May
In May our customers rated the service we provided! After every support request was resolved customers was asked to complete a short questionnaire. More customers completed our survey in May than ever before, here are the results They were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating [...]
The Big 10,000
Yesterday our 10,000th support request was raised on our help-desk system which has been in place since March 2011! Marcus Brailsford, Owner of PPS Print in Peterborough raised the 10,000th ticket and was surprised to learn this morning that he was the winner of our secret competition! As Marcus has recently taken part in the [...]
Astounding Aprils Customer Survey Results
In April our customers rated the service we provided! After every support request was resolved customers was asked to complete a short questionnaire. They were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best: The speed of response to your request – 9.72 [...]
Always best said by our customers
Introducing Shield’s new guaranteed response times
As you probably know we recently reduced our guaranteed response times to 3 hours on servers and 6 hours on PC’s. We have now cut these guarantees again. With Safety Net IT support we guarantee to respond to your server issues within 2 hours and your PC issues within 4 hours. This means that the [...]
Mad March customer satisfaction results
In March our customers rated the service we provided! After every support request was resolved customers was asked to complete a short questionnaire. They were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best: The speed of response to your request – 9.6 [...]
February customer survey results
In February our customers rated the service we provided! After every support request was resolved customers was asked to complete a short questionnaire. They were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best: The speed of response to your request – 9.78 [...]
In February our customers rated the service we provided! After every support request was resolved customers was asked to complete a short questionnaire. They were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best: The speed of response to your request – 9.78 [...]
Persistence Pays Off!
We have had a help desk system of one sort or another for many years. The help desk we run now has been our system of choice for almost two years and it is by far the best we have used. As far as we can tell it will often mutate as we find new [...]
Januarys Customer Satisfaction Results
In January our customers rated the service we provided! After every support request was resolved customers was asked to complete a short questionnaire. They were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best: The speed of response to your request – 9.91 [...]
