In June 2012 after every support request was resolved the customer was asked to complete a short questionnaire. They were asked to rate the following out of a possible ‘10′, with ‘1′ being a low rating and ‘10′ being the best:
The speed of response to your request – 10
The competence of our support team – 10
The friendliness of our support team – 10
Was your issue resolved first time – 100% Yes
To find out more about the guarantees and service we provide call NOW on 01733 302903.