It is Easier than Ever to Raise a Support Request with Shield Technologies

Hanging on the phone waiting to log an IT problem with your support company isn’t fun.

After all, you’ve already got the fall out from the system failure to deal with – and now you’re tied up trying to speak to someone.

That is why we have brought in some powerful new software, which makes raising a support request easier than it has ever been for you and your employees.

Call or Log in Online

Of course you can still call on 0845 838 4309 and raise your request with one of our Support Technicians.

And now, you can send an email that will automatically be pushed into the support system.

You’ll get an instant confirmation that your issue has been logged – and we’ll be notified straight away so that we can get onto fixing it as quickly as possible.

Fault Tracking

You can also set up your own account.

Through your account, you can log support requests yourself and review any existing requests, giving you greater choice and the ability to get updates when it is convenient for you.  You can set up your account here.

Of course we will still update you regularly by email.

To keep you up to date with the latest IT developments, and to help you stay protected from all sorts of malicious IT attacks (like bogus emails, phishing, and spam) you can also now join us on our forums, here.

Call us now on 01733 302903 to talk in more detail about how Shield Technologies can free up your time and keep IT headaches to a minimum, or contact us here.